I had been looking forward to this game for a long time, but due to other games happening with my local gaming group, I had put off getting this until quite recently... This weekend I opened the game and did an inventory of pieces and found out I was missing on... Doh! A Red Soldier...
In the past I have dealt with missing pieces from Fantasy Flight (two thumbs up for them) and GMT (also two thumbs up), and also Hasbro for Axis and Allies (two thumbs down and I'd be willing to grow a third arm to give them three thumbs down)...
So anyhow, I read through the messages on BGG and found that I should email a man names Neal about this... Well, that was yesterday and this morning I got an email from him saying the piece would be out in the mail for me tomorrow! So I was very happy to see such great customer service from them!
I am sure all will go well and I'll get my piece in a few days, so I will post a follow up, but so far so good on this small problem!
UPDATE: Neal pulled through, I got my piece in the mail 3 days after emailing him. Way to go!
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